Terms of service

Terms and Conditions of Sale

These Terms and Conditions apply to the purchase of goods from the online store www.yourball.ee.

The owner of the YourBall online store is Now Party OÜ (registration code 16940938, VAT No. EE102717220), located at Tallinna mnt 73, Uuemõisa, Haapsalu, Läänemaa 90401, Estonia (hereinafter referred to as the Seller).

Contact:

Email: info@yourball.ee

Any person placing an order through the online store is hereinafter referred to as the Customer.

By placing an order, the Customer confirms that they have read and accepted these Terms and Conditions.

1. General Provisions

1.1. The Seller reserves the right to amend these Terms and Conditions, prices, product descriptions, and any other information published in the online store without prior notice.

1.2. These Terms and Conditions shall be governed by the laws of the Republic of Estonia.

1.3. All prices displayed in the online store are in euros (€) and include VAT unless stated otherwise.

1.4. The sales contract becomes effective once the order has been confirmed and payment has been received.

2. Placing an Order

2.1. Orders can be placed through the online store 24 hours a day.

2.2. For larger quantities, corporate orders, or event orders, customers may request a quotation by emailing info@yourball.ee.

2.3. The Seller reserves the right to cancel an order if the ordered product cannot be supplied or if fulfilling the order becomes impossible for any other reason. In such cases, the Customer will receive a full refund no later than 14 days after the cancellation.

3. Prices and Payment

3.1. All prices are displayed in euros (€).

3.2. Orders may be paid for using the payment methods offered in the online store.

3.3. The Seller reserves the right to change prices. The price valid at the time the order is placed shall apply.

4. Delivery

4.1. Orders are delivered within Estonia and, where possible, to other European Union countries.

4.2. Delivery times depend on the product and are indicated in the online store or confirmed during the ordering process.

4.3. Delivery times for personalised products may be longer depending on the size of the order.

4.4. Orders are shipped via the Seller's delivery partners (e.g. Omniva, Smartpost, DPD, or another courier service).

4.5. If an order contains products with different delivery times, the longest delivery time shall apply to the entire order.

5. Personalised Products

5.1. YourBall produces personalised sports balls and other personalised products made to order.

5.2. The Customer is responsible for the accuracy of any logos, designs, text, or other materials uploaded, as well as for ensuring they have the legal right to use such materials.

5.3. The Seller shall not be liable for any copyright infringement resulting from materials submitted by the Customer without the necessary rights or permissions.

5.4. An order may be changed or cancelled only until production has begun. Once production has started, the order can no longer be changed or cancelled.

5.5. The Seller reserves the right to refuse to produce designs that violate the law, infringe intellectual property rights, or contain offensive, hateful, or otherwise inappropriate content.

6. Right of Withdrawal

6.1. Consumers have the right to withdraw from the purchase of standard (non-personalised) products within 14 days of receiving the goods.

6.2. The right of withdrawal does not apply to products made according to the Customer's specifications or clearly personalised products (for example, products featuring the Customer's logo, name, or custom design).

6.3. Returned products must be unused and in the same condition as when received.

6.4. The Customer is responsible for the cost of returning the goods unless the return is due to an error by the Seller or a defective product.

6.5. Refunds for returned products will be issued within 14 days after the Seller has received the returned goods or proof that the goods have been returned.

7. Claims

7.1. The Seller is liable for any lack of conformity of the product in accordance with the applicable laws of Estonia and the European Union.

7.2. If a defect is discovered, please contact us at info@yourball.ee.

7.3. Please include the following with your claim:

• Order number;
• Description of the defect;
• Photographs, where possible.

7.4. The Seller will respond to the claim within 15 days.

8. Liability

8.1. The Seller shall not be liable for delays caused by force majeure, including but not limited to transport disruptions, natural disasters, strikes, or other circumstances beyond the Seller's reasonable control.

8.2. The Seller shall not be liable for defects resulting from improper use, careless handling, or normal wear and tear of the product.

9. Processing of Personal Data

9.1. The Seller processes the Customer's personal data in accordance with applicable legislation and the online store's Privacy Policy.

9.2. Personal data is processed for the purpose of fulfilling orders, communicating with customers, and complying with legal obligations.

10. Dispute Resolution

10.1. Any disputes shall first be resolved through negotiations.

10.2. If no agreement can be reached, consumers have the right to submit the dispute to the Estonian Consumer Disputes Committee or use the European Union Online Dispute Resolution (ODR) platform.