Terms of sale

These terms of sale apply to purchases from the online store www.sinulik.ee. The Sinulik online store is owned by Now Party OÜ (registration number 16940938, VAT number EE102717220), at Tallinna mnt 74, Haapsalu, Estonia (the Seller). Contact: • Email: info@sinulik.ee A person placing an order in the online store is referred to as the Customer. By placing an order, the Customer confirms that they have read and accept these terms of sale. 1. General provisions 1.1. Terms and prices may change for future orders. The terms and price published when the order is placed apply to that order. Mandatory consumer rights are not restricted. 1.2. These terms are governed by the laws of the Republic of Estonia. 1.3. Prices are in euros (€) and include VAT unless stated otherwise. 1.4. The sales contract takes effect after the order is confirmed and payment is received. 2. Placing an order 2.1. Orders may be placed through the store at any time. 2.2. For larger quantities, business orders and events, request a quote at info@sinulik.ee. 2.3. The Seller may cancel an order if the product cannot be supplied or the order cannot otherwise be fulfilled. In that case, any payment will be refunded within 14 days. 3. Prices and payment 3.1. All prices are in euros. 3.2. Montonio provides payments. Available bank payments, card payments, Apple Pay and Google Pay are displayed at checkout depending on device and service availability. PayPal is not connected. Order confirmations are sent by email. A public checkout marked as a test shop uses sandbox payments and test orders are not made or shipped. A separate live owner control purchase is clearly labelled. 3.3. The Seller may change prices. The price in effect when the order is placed applies to that order. 4. Delivery 4.1. Orders are shipped within Estonia and, where possible, to other EU countries. 4.2. Delivery times depend on the product and are shown in the store or confirmed during ordering. 4.3. Personalised products may take longer depending on the size of the order. 4.4. Estonia offers Omniva, Smartpost, DPD and Unisend parcel lockers; Estonian courier delivery is not offered. The destination and shipping price are shown before confirmation. Baltic shipping depends on country and carrier. Other supported EU countries cost €9.90 for the first product unit plus €2.50 for each additional unit, including packaging. Dispatch and the carrier’s delivery time are separate stages. 4.5. If an order contains products with different delivery times, the longest applies to the whole order. 5. Personalised products 5.1. Sinulik makes personalised sports balls and other personalised products to order. 5.2. The Customer is responsible for the accuracy of uploaded logos, designs, text and other material, and for having the right to use them. 5.3. The Seller is not responsible for copyright infringement where the Customer supplies material they are not entitled to use. 5.4. Contact info@sinulik.ee promptly to request a change or cancellation of a personalised order. Changes can be agreed before production; they may not be possible after production starts. Rights relating to defective or non-conforming goods are unaffected. 5.5. The Seller may refuse designs that breach the law or copyright, or contain offensive, hateful or otherwise inappropriate content. 6. Right of withdrawal 6.1. A consumer may withdraw from a purchase of standard goods within 14 days of receiving them. 6.2. This right does not apply to goods made to the Customer’s individual specifications or clearly personalised, for example with their logo, name or another design. 6.3. You may examine eligible goods as needed to establish their nature, characteristics and functioning, as in a shop. You may be liable for diminished value resulting from handling beyond this. The personalisation exception does not remove your rights concerning defective goods. 6.4. The Customer pays return shipping unless the return results from the Seller’s error or a defective product. 6.5. Where withdrawal rights apply, notify info@sinulik.ee within 14 days of receipt, giving your name, order reference and an unambiguous withdrawal statement. Return the goods within 14 days of notification. We refund payments, including the cost of our least expensive standard delivery, within 14 days of receiving notice. We may withhold reimbursement until receiving the goods or evidence of return, whichever comes first. Additional costs of a more expensive delivery option need not be refunded. We normally use the original payment method. 7. Complaints 7.1. The Seller is responsible for products not conforming to the contract in accordance with Estonian and EU law. 7.2. If a defect appears, contact info@sinulik.ee. 7.3. Please include: • the order number; • a description of the defect; • photos, where possible. 7.4. The Seller will respond within 15 days. 8. Liability 8.1. The Seller is not liable for delays caused by force majeure, including transport disruption, natural disasters, strikes or other events beyond its control. 8.2. The Seller is not liable for defects caused by improper use, careless handling or normal wear and tear. 9. Processing personal data 9.1. The Seller processes the Customer’s personal data in accordance with applicable law and the store’s privacy policy. 9.2. Personal data is used to fulfil orders, communicate with customers and meet legal obligations. 10. Disputes 10.1. The parties will first try to resolve disputes through negotiation. 10.2. Consumers may contact the Estonian Consumer Disputes Committee (https://ttja.ee/tarbijavaidluste-komisjon) or a court. Choosing Estonian law does not remove mandatory consumer protection applicable in the consumer’s country of residence.